GL auditing services

Affinity does not actively audit our customers' GLs.

Support for customers who still use the GL executable

Some customers still use an older version of our GL. This is an executable file that sits outside of Affinity Payroll Admin. While we don’t support it, we try to encourage customers to move to the GL module within the Affinity Payroll Admin system. This move would be managed as a new implementation, because we cannot just ‘copy and paste’ the executable config into Affinity Payroll Admin, and we also need to create the required GL export files.

Support for customers who still use ProServer GL

At the time of writing, only a few customers use the old ProServer GL. Just like the GL executable, we don’t support it and we encourage customers to move to the GL module in Affinity Payroll Admin.

Support for supported customers

What we do

Provide incident support if GL export files cannot be generated.
Provide change request support for GL export file specifications during the customer project.
Provide training on running and managing a GL in Affinity Payroll Admin.

What we don't do

The following are the sole responsibility of the customer:

Cost centres and pay elements masterfiles maintenance in Affinity Payroll Admin.
GL accounts and groups maintenance in Affinity Payroll Admin.
GL account mapping to cost centres and pay elements in Affinity Payroll Admin.
Running the GL, generating export files, balancing and reconciliation, checking reports, resolving unmapped GL accounts.
Interpreting data outputs such as reports and spreadsheets, and any calculated values.
Investigation of issues relating to GL balancing or account mapping.
Requesting a change to any part of their GL setup (they must submit a formal change request to us).

Fully managed customers

At the time of writing, this is not currently defined.

What kind of support does the customer need?